Access To Medical Records

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It's a condition of your travel insurance policy that, where applicable, you must agree to allow us to access your medical reports so can verify your claim.

Why do you need access?

Access to medical records is generally needed for our claims team to check that your medical history corresponds to what you have stated on your policy. It's an essential document for claims regarding hospital or medical expenses, personal accident and liability; however can be a requirement for any claim that is submitted to us.

You do have certain rights in this respect:

• You can refuse consent, however this may mean we are unable to deal with your claim
• You may see the report before it is supplied to us or our agents, or at any time during the six months after that
• If you disagree with the contents of the report or consider it to be misleading you may ask your doctor to amend it. If the doctor disagrees, you may add your own written comments
• The doctor may withhold all or part of the report from you if he/she thinks that this would be in your best interests, or that of others
• At no time will the report be sent to our insurer or anyone acting as their agent without your consent

How do I grant access to my medical records?

The authorisation for us to access your records is included in the relevant claim form for the section you are claiming under. Simply ask your UK General Practitioner (GP) to fill in this section and attach it to your claim form alongside any other supporting documentation.

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