Curtailment Travel Insurance Claim Form

Click here to download a Curtailment Checklist

If you have to cancel or cut your trip short, obtaining compensation for pre-booked flights and accommodation can be a stressful, if not impossible process. However, in the unfortunate event that you have to make a curtailment travel insurance claim, rest assured that Travel Claims Facilities will be able to assist you.

This page will explain what curtailment travel insurance is, what you can claim for and how to begin the claims process in a simple and easy to understand manner.

What is curtailment travel insurance?

Curtailment travel insurance will cover you in the event that you have to cut your holiday or trip short and return home earlier than planned. This may be due to sustaining a serious illness or injury, or a close relative is taken ill or has died whilst you were away.

What elements of my trip can I make a claim for?

In most cases, the assistance team will have been involved in your case and taken care of any incurred medical expenses; however, other things that you may need to claim for include:

Unused pre-paid elements of your holiday or trip which have not been refunded to you by your tour operator or other supplier; such as accommodation.

Any payment made under this section is based upon a pro-rata basis from the date of your enforced return home.

Am I eligible to make a curtailment travel insurance claim?

You may be eligible to claim if you have had to cut short your trip and return home early because either:

You;
The person you are travelling with;
A close relative or business associate in your home country;

Unexpectedly suffer injury, illness or death.

You will not be covered if:

You have actually returned home earlier than originally booked;
Your claim is due to a pre-existing medical condition unless this has been declared, accepted in writing and any additional premium has been paid;
You have not contacted the assistance team;
You are claiming due to an existing condition of a non-travelling close relative or business associate.

How to begin your curtailment travel insurance claim

If you are ready to make your claim, please visit the main claims form page to download your claim form. You should use this form to make your claim.

The claim form clearly states what additional information and documentation is required in order to support your claim. We strongly recommend that you keep copies of all items that you send to us, just in case the originals are lost in the post.

Please ensure that you answer all claim form questions as fully, truthfully and as accurate as possible as this will enable your claim to be processed more efficiently.

Once completed, please send your claim form to:
The Claims Department
1 Tower View
Kings Hill
West Malling
Kent
ME19 4UY

Turnaround time for all claims is dependent on seasonality and receiving your completed documentation.

For further information regarding our Claims Department and the claims process, please visit our Claims Department page.

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