Customer Reviews
At Alpha Travel Insurance we are committed to delivering the best possible service, products and prices to our customers. Whether they are looking to purchase a policy, needing to make a claim or requiring medical assistance we naturally encourage our customers to share feedback about their experience.
Take a look below to read some of the reviews we have received so far. If you would like to leave feedback about any of our products or services please write a review.
>Alpha Travel Insurance is rated 5 / 5 based on 69 customer reviews
Mr Yates
I’ve been a customer of Alpha many years, and find them honest and trustworthy. I would recommend them to anybody.
Mr Russell
Questions were precise and to the point, I was very happy with the person and the way she came over. The cover seems good, and hopefully I will not need to use it.
Mr Slevin
5 Star travel insurance. Excellent value for money.
Mrs Wright
I have renewed my annual travel insurance with Alpha travel for a few years now. Sometimes the policy needs altering, due to additional medication or holiday requirements. This takes a while, but the staff are very patient. I have no problems in recommending them.
Mr Shephard
I found the questionnaire on alpha travel straight forward they have made it easy to follow with it being my first time on getting a quote and I'm very happy with the result and took my insurance out with them thank you alphatravel.
Ms Smith
Excellent customer service
Ms Morton
Brilliant cover for a really good price
Mr Whig
I found the whole experience of buying my policy so simple, no fuss, no cross-examinations. In fact, premium charged nose-dived so sharply that I took me a month to mull over it before taking the plunge. Service not yet tested. Just returned after a 12 days trip. Alpha, how do you do it?
Ms Sharp
This is my second time with Alpha Travel Insurance. I am very pleased to say I am happy with my insurance and with the first class phone service I received when booking my holiday insurance.
Mrs Culverhouse
I needed to change the details on my policy. The response was quick and efficient. I am very impressed - thank you so much. I will certainly recommend Alpha based on this and the price.
Mrs Hopcroft
Thank you for responding to my query. My mind is now at rest should I required repatriation. Many thanks.
Mr Mooer
Great telephone service easy communication from operator very patient as well very competitive prices would highly recommend anyone to use Alpha insurance
Dawn
"I wanted travel insurance for Turkey was unsure which policy to take I emailed them they got back to me very quickly and reassured me that I had the right policy thank you."
Mrs Humphreys
"I lost or deleted my insurance documents by mistake. The three advisors I spoke to found them and sent me duplicates. Excellent service. Thank you all."
Mr Townsend
"Service excellent, with very quick responses. No fuss or bother in dealings."
Mr Whitney, Shropshire
"As I am 82 it is very difficult to get travel insurance for my age it was our friend who gave me your companies name, on telephoning your staff were very helpful and a pleasure to deal with I would not hesitate to recommend Alpha Travel Insurance to our friends of similar age"
Mr John Wallington
"If only every company could have a good worker half as good as Lorraine and every company would be much better. The service was absolutely brilliant."
Ms Gearey
"Thank you so much for your amazing service. You dealt with and settled my mum's claim quickly and without adding to the already stressful situation after she was treated so badly by a leading airline. A 5* service couldn't ask for anything more. Once again thank you so much."
Anon, Rutland
"FANTASTIC SERVICE. Thank you. This is great, as my last 3 insurers all tried to renew automatically. Thank you for having strong customer focused values. Good stuff!"
Mr Soithongsuk, Woodford Green
"I can't recommend these guys enough, I had a fairly serious accident in India and Alpha got me home safely and with minimal fuss. The team felt like real people that actually cared, their advice was always sound, they were incredibly flexible and accommodating and much to my surprise the claim was processed within days of submitting the forms on my return to the UK. Once I've recovered from this accident and am back on the road I'll be using Alpha Travel Insurance again, I couldn't have asked for a better experience with an insurance company. Thank you so much for all of your help over the last fortnight, I'm finally back in the UK and have managed to get to a hospital yesterday. You guys have been brilliant, please pass my thanks on to all of the team members that helped me, especially doctor Patel."
The 'Maggie in Africa' Team
"Checking off things on our to-do list less than a week to go before we're off! Finally found a good travel insurance policy, thanks Alpha Travel Insurance! We opted for the 'Alpha Zero Longstay' policy which will cover us for a year in all the countries we'll be travelling in Southern & Eastern Africa, and even includes safari activities like gorilla trekking. Can't wait to go!!"
Ali and Jess, Manchester
"Jessica and I would like to pass on our sincere thanks for all your Emergency Assistance Team's help and support at such a difficult time in getting Jessica back home to the UK from Toronto. Your service has been faultless and we very much appreciate this. We will definitely be recommending you to friends and family. We would rate your service more than 5 if we could. Thanks again for all your help."
Miss Medlock, Hove
"I made a mistake on my application form, a typo of my name, and because of the bank holiday weekend I struggled to get in touch as quickly as I'd have hoped, this is through no fault of their own. I emailed them the day I got the policy, but saw it would take up to 5 days for them to reply, by then I would be on my way. So I took to Facebook, and within 20 minutes a lovely lady replied and asked what the issue was to see if she could help me, and she did. The issue was resolved with no extra cost. Lovely polite staff member named Chantelle. I've never felt the need to leave reviews else where, but this was exceptional. Thank you."
Mr Wightman, Montrose
"What a brilliant email to get! Thank you for the relatively quick resolution [regarding my claim] and more importantly the money you're reimbursing me. Very impressed with everything."
Mr Vuagniaux, Lisburn
"Just got your voicemail (regarding medical care), thank you that's fantastic news. Must admit I am really impressed the way Rachel and Anna (Emergency Assistance Team) and your company are handling everything. I have never been in this situation before, my wife and I are feeling truly reassured the way this is being dealt with. The service has been very good and I really appreciate everything that has been done for me."
Nigel
"Fantastic service, straight answers. Got everything I need now so going ahead with the policy for immediate cover. Many thanks for clearing my concerns, will tell others about you!!"
Mrs Williams, Wirral
"œThank you Sharon (in the call centre) - I want to add that I've scooted around various insurance companies for quotes and I couldn't better it! It's the same price as last year - very happy. Thanks for contacting me to remind me that my annual policy was due for renewal."
Mr Carlyon, Durham
"Very pleased with the service so far we go on holiday in two weeks time and hope we do not need to claim. We compared lots of insurances and ALPHA looks good value for the money."
Mr Tavender, Winchester
"Thank you very much, excellent service."
Mrs Sanchez Sales, Worchester Park
"I contacted Alpha with an error I had made on the policy requesting it to be amended. I thought it would be difficult. However, the service was very quick, efficient and polite. There was no stress at all. I rank it a 5 if that's the best score. I believe that people should take out time to recognise good service too."
Mr Hunt, Worcestershire
"In dealing with both Sharon and Callum in the call centre I found them both very helpful, patient and courteous which is one of the reasons I took the insurance with Alpha. Thank you it has been a pleasure dealing with Alpha staff."
Mr Harker, Congleton
"Travel insurance sorted and covers me for gliding. Great price and covers lots of other stuff too!"
Mr Menzinger, Purley
"Great website! Would highly recommend - simplicity and ease!"
Miss Roberts, Walsall
"Highly recommend Alpha Travel Insurance. Great prices, great customer service skills. US and Canada here I come!"
Miss Sheppard, Wimborne
"Second time using your insurance - just bought ski trip cover at a great price, great policy too. Thank you!!"
Miss Atherton, Oldham
"BIG thank you to Alpha Travel Insurance for handling my medical claim so quickly. I don't have to worry about cutting my trip short anymore. The person who handled my emails and correspondence was great. Really efficient, didn't mess around and got everything sorted within two weeks."
Miss Ellery, Swindon
"Just bought my Alpha Longstay insurance for my year away - Woohoo! I spent days looking online for insurance for my trip and was baffled by the difference in the figures I was quoted on the different sites - even the comparison sites! A friend then told me about Alpha, and I spent a while looking at which policy would suit me best. I liked how you could reduce your premium by setting your own excess, and the range of cover you get, for a really good price! I would recommend Alpha to other young people looking to go away for a length of time. Alpha seems to offer good value for money and I'm looking forward to my trip - but I really hope I won't have to make a claim whilst I am away!!"
Mr Holmes, Norwich
"May I take this opportunity to express my appreciation for your prompt and no-nonsense customer service, well done."
Mrs Emanuel, Bridgend
"I came to your site direct instead of going through a link but was having trouble with getting a quote and paying for the policy. I went on to live chat for some help and spoke to Sarah who helped me and payment went through instantly. Cheers."
The 'Backpacker Bible' Team
"Longstay travel insurance sorted with Alpha Travel Insurance - great value and perfect for our next backpacking adventure."
Mrs Gaunt, Nottinghamshire
"I was planning on travelling to Australia with a stop-off in Bali and had some queries regarding my policy that I needed clarification on further. I was put in contact with the Alpha Brand Manager herself, Chantelle, and she was able to help me understand my policy and check everything for me - Thank you very much for all your help and assistance, it is greatly appreciated. I've been insured with Alpha since September for a trip to New York and everything was super. I have since bought an annual policy and recommended you to my friends."
Mr Sly, Winchester
"A BIG thank you to Anna, Gerry and Lindsay for all your help when I was hospitalized in France. You were excellent with all the help you gave me and arranging to get me home. It was an awful experience in which you were very supportive and helpful. Thank you all."
Mr Thorne, Scunthorpe
"Hi, many thanks Mark and Dr Dekota (Emergency Assistance team) for all you have done, you're both brilliant. Everyone has looked after me well and I'm nearly home at last! 100% good work from your firm."
Mrs Kelly, Sussex
"Thank you for all your help and kindness. I've talked to 3 ladies and they were all helpful and patient. And the premiums are very competitive, even including the condition which no longer exists (I'm kicking myself for seeing that doctor who unnecessarily prescribed a medication). Keep up the good work. I'll definitely contact you when I need a policy again."
Mrs King, Flintshire
"The customer service advisor I spoke to regarding setting up a policy for my husband was absolutely wonderful and made things so easy. I previously needed to make a claim and am pleased with Alpha's service as a whole. They are a great company with caring staff and I would not hesitate in recommending them to anyone!"
Miss Richard, East Sussex
"This year's insurance is with Alpha Travel Insurance and for under £100 for the first six months of the year, I can afford to travel! Fingers crossed I don't need to use the insurance, but if I do I hope they are awesome. Happy travels."
Mr Clifford, Leeds
"Thanks very much for the settlement email regarding my claim. Having something back after such a horrible situation is a bonus. Your company has been very helpful during all this. Thanks again."
Mr Adams, Braunton
"Thank you for your efficiency with regard to my travel claim. It was an unfortunate incident I experienced on holiday and I was dreading any hassle with my insurance claim on my return. However, I feel that you have dealt with my claim in a very fair and prompt manner and taken away any possible additional stress. There was clarity with the calculations and the whole claim was processed in a very efficient and organised way. With appreciation and thanks."
Miss Brand, Dorset
"Just got the best quote from the best advisor - so good I asked him to repeat three times! Great service, thanks!"
Mrs Dodd, Leicester
"I would like to take this opportunity to thank your emergency assistance team at Alpha. My son was attacked during his recent trip to Thailand and was hospitalised on the island of Ko-Samui. I spoke to many of your team, particularly Lindsay, Carlos and our main contact Jane Bailey. Their calm and professional manner helped me to get through a very stressful time. Jane's knowledge of the island and ability to speak Thai made me feel as if I had a direct link to what was happening to my son and helped me considerably. My son is almost completely mended now as well, thank you very much for asking. In terms of a score out of five, I would say 5/5 as everything that he needed during his trip he got. Even extra things like moving him to a private room made a huge difference in his recovery rate."
Mr Maguire, Yorkshire
"œI am very happy with the customer service I have received by you."
Mrs Ambler, North Yorkshire
"I would like to say 'thank you' to how quickly and professionally the claim was dealt with on behalf of my husband and I. I would recommend you to friends & relatives. Thank you!"
Miss Morgan
"I must say you are the best insurance company for the questions you ask as no other differentiates on the severity of my condition. I have already booked as your company by far offered the best insurance. Thank you so much for your help, I'd definitely recommend your company to all my friends."
Miss Patrick, London
"Thank you for your help and swift service via live chat. This is a great idea to get an immediate response instead of sitting on a phone, wish more sites would do it! Thanks!"
Mr Davey
"Excellent service, very easy website to use and get a quick quote. I didn't need to claim but felt it would be dealt with quickly."
Mr Kaye, Yorkshire
"I took out a policy over the weekend with you on your website for 'single trip insurance, 1 person, to Tunisia' - and I found the website to be very good, very clear and easy to use! (Nice to see, unlike other travel insurance companies!) I got my documents via email this morning and all is good, and I'm happy. I hope I don't have to test the 'mettle' of Alpha, by hoping I don't have any need to use the insurance whilst abroad - but if I do, I hope the customer service is as good as the website!"
Mr Pearce, Weymouth
"I am delighted with your service and I wouldn't have known what I would have done without your help regarding a medical incident abroad. Once again thank you all, especially Carlos (EAF) whom without his assistance and knowledge my wife would have been in a much worse situation."
Mr Hale, Gillingham
"Just like to say superb service, thanks for the help! All too often people complain and never praise - Excellent work by you guys, keep it up. I will be in touch again soon as we need insurance for Florida next year!"
Mrs Thomson, Kidderminster
"Many thanks indeed for attending to my travel claim so efficiently. The money is safely in my bank account and we can now eat again! I am delighted to have discovered your company and will certainly take out travel insurance with you in the future, though I hope I won't have to call on your services again. Alpha definitely gets 5 stars from me... it would be 10 if that was an offer! Keep up the excellent work."
The Taylor Family, Belfast
"I thought I would write to you to commend your company for the outstanding way they dealt with me following a very traumatic experience. Words cannot express my family's gratitude for all the kindness and efficiency demonstrated by your staff, particularly Rachel and Frieda in the medical (claims) team. Please convey our appreciation to all those involved and once again our outmost gratitude to Infinity Insurance Solutions."
Mr Cook, Stoke-on-Trent
"Just sorted our travel insurance with Alpha Travel Insurance who came out the best value. Hopefully won't be needed but essential none the less!"
Mr Giles and Ms Posner, Manchester
"We are emailing further to our recent claim which was handled by Rebecca. We wanted to pass on our thanks and positive feedback in relation to the service that we received from Rebecca. She made this very stressful situation a lot more bearable through her competence, professionalism and efficiency at every stage. She responded quickly and comprehensively to our many questions and processed the claim extremely efficiently. She at least deserves a pay rise or promotion and you are lucky to have such a person in your team. "
Mr Flynn, Liverpool
"Thank you for all of your help, your speedy response times and amending my details accordingly. Many insurance companies could do with learning a thing or two from yours. Your customer service representatives are some of the best I've ever had the pleasure of dealing with, and not just for insurance policies, but for pretty much any service provider I have ever dealt with. I would give the service I have received up to now a 5 out of 5 and I hope that you maintain these standards of quality, as this would keep me using your service over and over again. I will be sure to recommend to all of my family and friends. Thanks once again."
Ms Pagett, Manchester
"Thank you very much for your response. 10/10 for efficiency - Very rare these days."
Miss Abeysekera, Sleaford
"Finally got my travel insurance 5 days before I'm due to leave! Better late than never! Thanks for the great price Alpha Travel Insurance!"
Mrs Chalmers, Dundee
"On behalf of myself and my travelling companion, I would like to thank you for your patience, time and co-operation and will be willing to influence others to use your travel insurance company when travelling. Many thanks for your prompt professional attention regarding my policy documentation and queries."
Mrs Bennett, Midlothian
"Many thanks for your letter regarding the settlement of my claim. I would like to take this opportunity to thank you for your sympathetic consideration of this case. We had more or less resigned ourselves to getting nothing, so we were delighted when we got the news the claim was being settled. It has certainly taught us a lesson and made us aware of the problems we could face. Your employee was so helpful, even to the point of phoning me twice to see how we were doing. 10 out of 10 for customer service - we will certainly use your company again. Thank you so much."
Ms Baldwin
"The policy was no hassle to apply for."
Mrs. March, Brentwood
"I wish to advise that I was greatly impressed by the young lady I spoke with when I called recently to inquire about the possibility that I had booked two similar policies with you in error. She was most helpful, understanding and efficient. It's proving harder these days to get great customer service, and I believe you have excelled here. Thank you once again for your understanding, and I shall remember your company when rebooking next year."
Mr Quigley, Camberley
"Just a quick note to inform you that we have returned from our holiday and nothing untoward to report (thankfully). Many thanks for providing suitable cover at a highly competitive premium."
Mr Wilkinson, Devon
"Very good and polite people on the phone. We got exactly the travel policy we need - and at a sensible price!"
Mr Adamson, Cornwall
"Every member of staff that I spoke to was extremely helpful when dealing with my questions, as I had called up many times. I was impressed that I didn't have to wait long too!"
Mrs Jones, Rugby
"You've been the best call centre operative that I've spoken to for insurance. You have been really helpful."
Miss Morbey, Devon
"I would just like to take this opportunity to profoundly thank yourself, the medical team and Dr Nadal for all your help and support during my accident in Thailand. You and your team were my rock and I highly recommend Alpha Travel Insurance to anyone and everyone I know. I would also like to thank you for the help and advice you gave me on making my claim, it was in the end a success as you assured and we were able to have the money reimbursed fully to go back into my travelling fund for January."
Mr Smith, Daventry
"Many thanks for your speedy and greatly appreciated response. I shall have no issues in using and recommending the services of your company to friends and colleagues in the future."
Mrs Summerbee
"I'm very happy with the price it seems really low compared to other quotes I have received online. It's been really nice speaking with you on the phone thanks for your time."
Ms Pike, Essex
"I have just purchased a week's insurance for Spain. I stumbled across your site and immediately was hooked! Clear and FUN! Took a gamble and here I am with insurance. You are now in my 'favourites' box."
Miss Voller
"It was nice to talk to someone on the phone who knew what they were talking about. Very professional and good advice!"
Miss McGregor
"You've been terrific, thank you so much for your help! Very helpful and very competitive!"
Miss Page, Essex
"Cheapest backpacking quote on the market and very helpful telephone call. I have just purchased a policy, thanks!"
Mrs Jones, Leicestershire
"A great big thank you to Alpha Travel Insurance! I was feeling at my lowest ebb as I couldn't get the cover I needed to go abroad, when I thought 'I'll just try Alpha'. After a super quick reply, I did what they told me and now I'm off to sunny Spain for a holiday very soon! So thank you once again you have saved the day BRILLIANTLY!"
Miss Constandis, London
"œKaren was fantastic in explaining each stage of the application to provide me a quote that meets my specific needs, as well as reminding me about areas that I may have missed, e.g. may be cheaper if I insure 2 people that live together, and highlighting specific conditions surrounding longstay travel and just incase I re-enter the UK. Thank you very much for your polite manner and attention to detail, you have made me feel valued as a customer and not just a bank account. Thank you Karen."
Mr Galbally, Devon
"œWe have been thoroughly satisfied with Alpha Travel Insurance and they will be our first port of call for travel insurance in the future."
Ms Edwards, Wales
"The service we received was the best by far! Alpha Travel Insurance were so helpful!"
Mrs Davis, Inverness
"Knowing my daughter was off backpacking, it is a refreshing thought that god forbid anything happened whilst she is away her travel insurance covers her."
Mr Gower, Essex
"The customer service staff member was efficient, knowledgeable and extremely friendly. A very professional service indeed."
Mr Patel, London
"Such a wonderful customer service centre, the staff are always so happy to help."
Mr Kenny, UK
"I recently purchased, a single trip policy, I was more than happy with the price and the confidence that the policy was there if needed I will use your company for my future trips. Thank you to all."
Mr Bunting, UK
I've renewed my Travel Insurance again this year for approx the 7 time as your service has been very good for my needs I always ring to get my quote as the staff are so helpful, helping me out with any problems I'm not sure about.
