Departure Delay Travel Insurance Claim Form

Click here to download a Delayed Departure Checklist

Delayed transport and flights can be a complete nightmare, as they can potentially cause a domino effect and disrupt other elements of your trip. However, if you need to make a claim for delay of departure, Travel Claims Facilities will be able to help you every step of the way.

This page will show you what elements of delay you can claim for, what documentation you need and when your claim is likely to be processed.

What is departure delay travel insurance?

Departure delay travel insurance provides two forms of cover in the event that the departure from the UK of your aircraft, ship or ferry is delayed beyond its scheduled time of departure. These are 'trip disruption' and 'trip cancellation'.

Am I eligible to make a departure delay travel insurance claim?

Provided you have already checked-in, the policy will provide you with a small amount of compensation for each complete 12 hour period that you are delayed. This is called 'trip disruption' and is designed purely to contribute towards the cost of food and refreshments.

If you are delayed for more than 24 hours, then 'trip cancellation' will cover the pre-paid cost the holiday or trip that have not been refunded to you by the tour operator, airline or other supplier, should you decide not to travel, and cancel your trip.

You may be eligible to claim if your departure is delayed if:

You are at the airport, station or port;
You have contacted your booking agent, tour provider, shipping line, airline or transport provider for a written confirmation of the delay. This will need to include the scheduled departure time, what the departure time actually was, and the reason for the delayed journey.

How to begin your departure delay travel insurance claim

Beginning your claim is easy; simply download your claim form below, complete and send back to us. This form is required to make your claim and should be completed as clearly, accurately and as truthfully as possible.

The claim form clearly states what additional information and documentation is required in order to support your claim. We strongly recommend that you keep copies of all items and supported documentation that you send to us.

Where to send your completed form

Once you have completed your claim form and attached all supporting documents, please send it to:

The Claims Department
1 Tower View
Kings Hill
West Malling
Kent
ME19 4UY

Turnaround time for all claims is dependent on seasonality and receiving your completed documentation.

For further information regarding our Claims Department and the claims process, please visit our Claims Department page.

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