Live chat

At Alpha Travel Insurance we appreciate that sometimes having to wait on the other end of the phone in a queue can be both time-consuming and stressful, particularly during busy periods. For a refreshing alternative why not try our Ask Alpha service, and if we can't answer your question there and then we'll give you the option to live chat our helpful and efficient customer service team.

Whether you have a question about our cover, need to make an amendment to your existing policy or are a new customer looking to get quick clarification during the online purchase process, our team are here to help you.

Benefits of using live chat:

• Easy and simple to use with a fast and efficient response to your queries;
• Connect straight away to an advisor - no need to wait in a long phone queue;
• Need to have answers to your questions in writing as well? The chat can be sent straight to your email inbox for future reference;
• Made a spelling or general error? Changes and general amendments to your policy can be made and policy documents resent to you instantly.

If you'd like to see the benefits of using live chat for yourself, simply click on the 'still got questions' box at the bottom of your screen. Type in a question and you'll be given the answer. If this doesn't quite help, then choose the live chat option (available 9am-6pm Monday to Friday) or email option beneath the answer.

Please note that if you need to obtain an insurance quotation, complete a medical screening or submit a payment this cannot be completed via this system. Should you wish, the live chat team will be able to arrange for an advisor to call you instead or alternatively please visit our travel insurance pages for more information regarding obtaining a quotation.

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